Juniata County Installs Cutting Edge
9-1-1 Call Center Technology
New
Web-Based Technology Helps Officials Quickly
Locate Incidents, Dispatch Personnel
Mifflintown, Penn. –
Juniata County, Penn.’s 9-1-1 call center
has been re-outfitted with cutting edge
Internet Protocol (IP)-based technology that
will better serve the emergency needs of
almost 30,000 residents throughout the rural
county. The new system was developed through
a partnership between PlantCML, North
America’s leader in mission-critical
communications, and Embarq (NYSE: EQ) and
will allow officials to efficiently process
calls, better identify locations and quickly
dispatch emergency personnel throughout the
region.
“In a rural county like Juniata, being able
to locate exactly where an emergency has
occurred is paramount,” said Allen Weaver,
director of emergency services for Juniata
County. “This new system dramatically
improves our mapping capabilities, allowing
us to target incidents in less than 90
seconds. And because it is IP-based, we will
be able to add on features as our needs
change in the future.”
The backbone of the new communications
system is PlantCML’s Sentinel® Patriot™
product, an emergency call processing
solution that will run on Embarq’s voice and
data IP network. Sentinel Patriot will serve
as the primary call-taking and dispatching
phone system for Juniata County. It boasts
fault-tolerant redundancy, Automatic Call
Distribution (ACD), and other features
focused on strengthening the reliability and
speed of the 9-1-1 call process.
“Juniata County is truly on the leading edge
by adopting this advanced 9-1-1 call center
system,” said Wayne Finkey, Embarq Project
Manager. “Many organizations are turning
towards IP-based solutions because they are
flexible, offer more advanced features
and—most importantly—enable 9-1-1 centers to
accomplish their mission of responding as
fast as possible to an emergency.”
PlantCML and Embarq worked with Juniata
officials to install the product in March,
and will continue to provide ongoing
support. For more information, please visit:
www.plantcml.com.
About PlantCML
PlantCML is North America’s leading provider
of crisis communications and emergency
response solutions and services. The company
offers leading edge telecommunications
functionality for mission-critical
applications through flexible, scalable E911
solutions covering wireless communications,
Computer Telephony Integrated (CTI)
workstations, Computer-Aided Dispatch (CAD),
Voice over IP (VoIP) and NG911 solutions,
emergency notification and more.
Headquartered in Temecula, California, with
operations in Gatineau, Quebec, Canada;
Franklin, TN; and Indianapolis, IN; PlantCML
develops, integrates and supports
comprehensive solutions for the critical
call center environment. The company serves
both the public safety and private security
sectors, including federal agencies,
transportation and utilities.
About EMBARQ
Embarq Corporation (NYSE: EQ), headquartered
in Overland Park, Kansas, offers a complete
suite of communications services. The
company has approximately 18,000 employees
and operates in 18 states. EMBARQ is
included in the S&P 500 and is in the
Fortune 500(R) list of America's largest
corporations. For consumers, EMBARQ offers
an innovative portfolio of services that
includes reliable local and long distance
home phone service, high-speed Internet,
wireless, and satellite TV from DISH
Network(R) -- all on one monthly bill. For
businesses, EMBARQ has a comprehensive range
of flexible and integrated services designed
to help businesses of all sizes be more
productive and communicate with their
customers. This service portfolio includes
local voice and data services, long
distance, Business Class High Speed
Internet, wireless, satellite TV from
DIRECTV(R), enhanced data network services,
voice and data communication equipment and
managed network services. For more
information, visit
www.embarq.com.
For more information please contact:
Lorin Bristow
Vice President of Marketing
PlantCML
Tel : 615-791-3987
Email : lbristow@plantcml.com
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