Federal Solutions

For more than 35 years, PlantCML has developed and manufactured leading edge telecommunications systems for federal call-centers. Today, PlantCML provides a range of telephone systems, digital logging recorders, mapping, computer aided dispatch (CAD), MIS and other applications. These proven technologies are being utilized in Department of Defense installations for such operations as base security, fire prevention, command and control, and more. As well, Department of Energy customers seek the flexibility and reliability of PlantCML products for their energy management, distribution, and transmission needs. For dependability, functionality and efficiency in the federal call-center, call PlantCML.

CALL PROCESSING
PlantCML offers intuitive call processing solutions that facilitate the call-taking and dispatch processes for faster, more efficient response results. The VESTA® family of Computer Telephony Integration (CTI) solutions leads the industry with intelligent and easy-to-use features. Enhanced call visualization capabilities are enabled by ORION™ MapStar, a comprehensive digital mapping display solution that offers fast and easy location of wireless and wire-line calls.

EMERGENCY NOTIFICATION
With PlantCML, not only are mission-critical operations poised to address the needs of callers, they are also prepared to communicate with hundreds, or even thousands of people, at a moment’s notice. Emergency notification technology, developed and supported by PlantCML companies, REVERSE 911® and DCC (Dialogic Communications Corp.), brings hassle-free automation to map- or list-based communications. It rapidly delivers voice and/or text messages via every possible device, including landline/cell phone, pager, Blackberry® and fax, and, if required, gathers all-important feedback (ETA, personal status, etc.). Used extensively in the public safety sector, emergency notification technology is a proven and viable means for assembling first responders or alerting those in harm’s way.

INCIDENT and RECORDS MANAGEMENT
Incident and records management solutions from PlantCML help dispatchers put mission-critical information in the hands of those who need it most, enabling responders to coordinate with optimal efficiency. ORION™ CADStar, a Computer-Aided Dispatch (CAD) application and ORION™ MobileData, an in-vehicle CAD/mapping display, offer scalability and ease of integration with other solutions.

DATA MANAGEMENT
The complexity and volume of day-to-day data management for emergency call centers, including multi-agency call centers, is simplified by the PlantCML suite of data management solutions. They feature intuitive, automated toolsets that enable rapid search and retrieval of information by multiple criteria. CERES™ AudioRegister™ suite of logging/recording/retrieval solutions provide unprecedented levels of recording capability, storage capacity and flexibility in configurable, standardized platforms. PlantCML’s data management systems offer real-time monitoring, along with advanced storage solutions that provide extendable storage options, scalable to fit the needs of any size call center.

NETWORKING
PlantCML offers advanced networking solutions that enable communities to build, operate and enhance the efficiency and response effectiveness of 9-1-1 systems at the city, county, state, and regional levels. Designed with advanced call-management interface applications, PlantCML’s networking solutions offer ease of use and forward-looking features, including Phase I and Phase II wireless-compliance and IP-based incident response systems.